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Incident Investigation, Human Failure & Cause Tree Analysis

Incident Investigation, Human Failure & Cause Tree Analysis


£149.00 price excludes VAT

This 2-module online course aims to provide delegates with improved process incident investigation skills by focusing on the key aspects of incident investigation: the need to search for systemic failures; how to diagnose and address human failure; collecting evidence (in particular oral evidence) and identifying root causes using the Cause Tree Analysis technique. The course uses case studies from real incidents to demonstrate the use of the SRK human error taxonomy and the application of Cause Tree Analysis.

Learning outcomes

By the end of this course, you will:

  • understand the multiple purposes of investigations
  • understand the causation “domino theory” and the need to search for system failures
  • appreciate the different ways humans can fail and how investigations can address these
  • understand how to diagnose human error using the SRK model
  • understand the challenges in collecting evidence and how these can be addressed
  • understand how to apply the Cause Tree (root cause) Analysis technique.

    Who is it for?

    Managers, supervisors and engineers that have responsibilities for investigating process incidents or who are required to participate in investigations.

    What do you get?

    • downloads of all modules (usually an hour each)
    • most modules have a FAQ section at the end 
    • digital copies of slides and supporting materials (PDF) 
    • e-certificate of attendance, including hours allocation for CPD purposes (on request) 

    Course outline

    Module 1
    • The search for system failures
    • Why humans fail and how we can respond to human failure
    Module 2
    • The challenge of evidence collection
    • Cause Tree (root cause) Analysis

      Multiple-user fee

      If you have several people you want to train, take a look at our multiple user option – allowing you to purchase the course for up to 10 individual users at a significantly reduced price of £819 + VAT.

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