Effective Communication for Engineers module 3 - How to optimise face-to-face communication

This modular online course conveys the fundamental principles of effective communication, and builds on these principles to help engineers optimise their communication in various situations such as email, documents, meetings, and presentations.

Module 3: How to optimise face-to-face communication

• developing assertive behaviour
• effective meetings
• negotiation skills
• handling and resolving conflict
• giving and receiving feedback
• FAQs

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